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Terms of Service




All Terms and Conditions of this TOS (Terms of Service) and AUP (Acceptable Use Policy) may be modified at our sole discretion without prior warning. Changes to this TOS does not constitute grounds for early contract termination or non-payment. Please check back regularly for any updates.

Use of Integra-Net Web Services' services constitutes acceptance and agreement to Integra-Net Web Service's AUP (Acceptable Use Policy) as well as Integra-Net Web Service's TOS (Terms of Service). From herewith in this TOS, and AUP, the usage of “us”, “we”, “our”, “ours” shall constitute reference to Integra-Net, the usage of “you”, “your”, “they”, “them” shall refer to client / customer of Integra-Net. All fee's referenced are US Dollars.

Acceptance of Contractual Agreement


Client agrees that by placing an order either by means of electronic ordering (web order form) or submitting a written contract, and receipt of such order by Integra-Net, that you are agreeing to our TOS and AUP. No Modifications of said contract by customer is allowed.

Integra-Net will provide, and Customer will purchase and pay for, the Services, and service fees specified in the Order for the applicable Service Description. Customer acknowledges that the service, and service fees have been communicated to the customer, and that they are aware of all applicable charges as per TOS and AUP. Customer also understands that any promotional offers unless specified in contractual terms will not be applicable to their individual service.

Integra-Net will provide, and Customer will purchase and pay for, the Services, and service fees specified in the Order for the applicable Service Description. Customer acknowledges that the service, and service fees have been communicated to the customer, and that they are aware of all applicable charges as per TOS and AUP. Customer also understands that any promotional offers unless specified in contractual terms will not be applicable to their individual service.

Payment


Establishment of this service is contingent upon receipt of payment from Customer to Integra-Net. Subsequent payments are due 30 days after the first payment and will continue every 30 days until cancelled by either party. Any additional services relative to a primary hosting account, will be prorated to the primary hosting account’s monthly recurring billing date, along the following guidelines of prorating methodology: (total monthly fees/ 30) * number of days to monthly recurring billing cycle. Any setup fees will be charged full setup fee pricing, and are applied at time of initial request of such services.

Payments and Fees


Payment is due on the defined monthly recurring billing date of each month. Bandwidth overage will be charged at the rate of USD 2.00 per GB and will only be added in full Gigabytes. Credit cards that are declined for any reason are subject to a USD 10.00 declination fee. Service will be interrupted on accounts that reach 5 days past due. Service interrupted for nonpayment is subject to a USD 25.00 reconnect charge. Accounts not paid by due date are subject to a USD 4.95 late fee. Accounts that are not collectable by Integra-Net will be turned over to an outside agency for collection. If your account is turned over for collection, you agree to pay the company a “Processing and Collection” Fee of not less than Fifty(USD 50.00) nor more than One Hundred, Fifty(USD 150.00)

Delinquent Accounts


Integra-Net may temporarily deny service or terminate this Agreement upon failure of Customer to pay charges when due. Such termination or denial will not relieve Customer of responsibility for the payment of all accrued service fees, or any collection fees.

Account Cancellation


All requests for canceling any service / services must be sumbitted to our help desk with 7 days notice but not more than 60 days prior written notice. Confirmation Receipt of cancellation will be sent within 24 hours of our normal cancellation department hours of 9AM to 5PM EST Monday - Friday.

Refunds and Disputes


All payments to Integra-Net are non refundable. This includes any setup fees and monthly fees regardless of usage. All billing disputes must be reported within 30 days of the time the dispute occurred. Disputed charges to your credit card issuer, also known as chargebacks, in Integra-Net's discretion which is valid, under the terms and conditions of our TOS and AUP, will result in service interruption, and reconnection fees to restore the desired service.

System Uptime


Integra-Net will use its best efforts to maintain a full time Internet presence for our customers. The customer hereby acknowledges that the network may, at various time intervals, be down due, but not restricted to, utility interruption, equipment failure, natural disaster, acts of God, or human error. In no event shall Integra-Net be liable to the customer for any damages resulting from or related to any failure or delay of Integra-Net in providing access to the Internet under this Agreement. In no event shall Integra-Net be liable to the customer for any indirect, special or consequential damages or lost profits arising out of or related to this Agreement or the performance or breach thereof. The aggregate, total liability of Integra-Net under this Agreement, if any, shall in no event or circumstance exceed the total amount actually paid by the customer. The terms of this Section will survive any termination of this Agreement.

For more information regarding Integra-Net's Service Level Agreement (SLA), click here.

System Backups


Backups of all customer data is solely the responsibility of the client. Integra-Net does full nightly backups, these are to be used for system restore only, and are not tested for individual account backup.

Any other questions on this policy should be directed to our help desk.
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